Your laundry, picked up, washed, folded and brought back.

1. Who can use Washella

You must be at least 18 years old to book a pickup. You must be the owner of the laundry you give us, or have the owner's permission. We currently serve the Santa Cruz County areas listed on this site.

2. Our service

We pick up your laundry, weigh it, wash it, dry it, fold it and return it to your address. Items are washed together in commercial machines at a local laundromat using the settings you choose. Unless you request separate washing, colors and whites may be washed together.

3. Pricing and payment

• Wash & fold is charged per pound, based on the dry weight we record before washing. Our weight is final.
• Each order has a minimum charge. Same-day service and comforters or duvets have extra fees. Current prices are shown on this site.
• Any estimate on this site is not a final price. We email your final total after weighing.
• Payment is due on delivery using the payment method in your confirmation email. We may hold laundry until unpaid balances are paid.

4. Pickup, delivery and cancellations

• Please have your laundry bagged and ready at the start of your pickup window, in the place you describe in your booking.
• You may cancel or reschedule for free up to 2 hours before your pickup window starts. If you cancel later, or your laundry isn't there when we arrive, we may charge a $10.00 trip fee.
• We leave clean laundry at the same place we picked it up, or where your notes tell us. Once delivered, it is your responsibility.
• If we cannot deliver after two attempts and cannot reach you, we will hold your laundry for 30 days. Items not claimed after 30 days may be donated.
• Weather, traffic or other events beyond our control may delay a pickup or delivery. We will contact you if that happens.

5. Items we don't accept

Do not include: dry-clean-only items, leather, suede, fur, wool that can't be machine washed, items with "do not tumble dry" labels unless you mark them for hang dry, rugs, pet bedding, items soiled with bodily fluids, blood, chemicals, paint, oil or other hazardous materials, or items with bed bugs or pests. We may refuse or return any item we consider unsafe or unsuitable to wash, and may charge the minimum or a trip fee if an entire order can't be washed.

6. Your responsibilities

• Empty all pockets. We are not responsible for cash, pens, lipstick, lighters, electronics, jewelry or other items left in pockets, or for any damage they cause.
• Tell us in your booking about delicate items or special care needs, and bag delicates separately.
• Do not include valuables or irreplaceable items.

7. Care of your items

We follow care labels where possible and handle your laundry with care. Normal washing can cause wear. We are not responsible for:

• Shrinkage, color bleeding or fading, including items without care labels or with incorrect labels.
• Normal wear and tear, or damage from the age or condition of the fabric.
• Damage to buttons, zippers, beads, sequins, trims or other attachments.
• Stains that don't come out. We do not guarantee stain removal.
• Damage from items listed in section 5 or from items left in pockets.

8. Lost or damaged items and claims

• If we lose or damage an item through our own fault, Washella will pay directly for it, based on the item's current (depreciated) value, not its replacement cost.
• The most we will pay is $50.00 per item and $200.00 per order. We may choose to repair the item instead.
• To make a claim, email info@washella.com within 48 hours of delivery with your booking reference, a description and photos. Keep the item unwashed and available for us to inspect.
• We don't count individual pieces, so missing-item claims are reviewed case by case.
• Claims made after 48 hours, or for items that have been washed or worn again, may not be accepted.
• We are not responsible for indirect or consequential losses. Our total responsibility for any order will never be more than the limits above.

9. Privacy

We use your name, contact details and address only to provide and manage your service and to contact you about your orders. We do not sell your information.

10. Changes to these terms

We may update these terms from time to time. The version on this site at the time you book applies to that booking.

11. Governing law and contact

These terms are governed by the laws of the State of California. Questions or claims: info@washella.com.